Last updated: 17 September 2026
Who we are
Online Warehouse ("we", "us", "our") operates the website onlinewarehouse.co.uk, a UK e-commerce and retail industry hub providing articles, guides and market insight. This policy explains what personal data we collect when you use this website, why we collect it, and what rights you have over it under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
[Insert your registered business name, company number (if applicable) and registered address here.]
What information we collect
We collect information in a small number of specific ways:
- Contact form submissions — when you use our contact form, we collect your name, email address, company name (if provided), the topic you select and the content of your message, solely in order to respond to your enquiry.
- Automatically collected data — like most websites, our server and any analytics tools we use may automatically log standard technical information such as your IP address, browser type, device type, pages visited and referring website, generally used in aggregate to understand site usage and diagnose technical issues.
- Cookies — see the dedicated Cookies section below.
How we use your information
We use the information we collect only for the specific purposes it was collected for: to respond to enquiries submitted via our contact form, to understand and improve how our website is used, and to detect and prevent spam or abusive use of our contact form (see the anti-spam note below).
We do not sell, rent or trade your personal data to third parties for their own marketing purposes.
Legal basis for processing
Where UK GDPR requires a lawful basis for processing, we rely on: legitimate interests (for responding to contact form enquiries and maintaining the security and proper functioning of our website), and, where applicable, legal obligation (for retaining certain records where the law requires it).
Contact form anti-spam measures
Our contact form uses a hidden field ("honeypot") and a minimum-time check to reduce automated spam submissions. Genuine visitors are entirely unaffected by these measures; they exist purely to filter out automated bot traffic before it reaches our inbox.
Cookies
Cookies are small text files stored on your device. We aim to keep cookie use on this site to a practical minimum. Where cookies are used for analytics or similar purposes, we will request your consent in line with the Privacy and Electronic Communications Regulations (PECR) before any non-essential cookie is set, and you can withdraw that consent at any time via your browser settings or any cookie preference tool provided on this site.
[If you add analytics, advertising pixels or other non-essential cookies/scripts to this site, list each one here together with its purpose and retention period, and ensure a compliant consent banner is implemented before those scripts load.]
How long we keep your data
We retain contact form enquiries only for as long as necessary to deal with your enquiry and for a reasonable period afterwards in case of follow-up, after which they are deleted.
Sharing your information
We do not share your personal data with third parties except where necessary to operate this website (for example, our web hosting provider, who processes data purely on our instructions) or where required by law. [List any specific third-party processors here, if applicable.]
Your rights
Under UK GDPR, you have the right to request access to the personal data we hold about you, request correction of inaccurate data, request deletion of your data, object to or restrict certain processing, and request that your data be provided to you in a portable format. To exercise any of these rights, please contact us using our contact form.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk, if you believe we have not handled your data appropriately.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory or operational reasons. The "last updated" date at the top of this page shows when it was last revised.
Contact us
If you have any questions about this privacy policy or how we handle your data, please get in touch via our contact form.